Terms & Conditions

Welcome to Trade Direct India

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your use of the Trade Direct India website located at https://tdebizindia.in (the “Website” or “Site”) and the purchase of products from Trade Direct E-Biz India Private Limited (“Trade Direct India”, “we”, “us”, or “our”).

Please read these Terms carefully before using our Website or placing an order. By accessing our Website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms, please do not use our Website or purchase our products.

Effective Date: January 10, 2026
Last Updated: January 10, 2026

Table of Contents

Company Information
Agreement to Terms
Eligibility & Age Requirements
Account Registration & Security
Products & Services
Pricing & Payment
Order Process & Acceptance
Shipping & Delivery
Returns, Refunds & Exchanges
Warranties & Disclaimers
Intellectual Property Rights
User Conduct & Prohibited Uses
Third-Party Links & Services
Limitation of Liability
Indemnification
Force Majeure
Dispute Resolution & Governing Law
Changes to Terms
Severability
Contact Information

1. Company Information

Legal Entity: Trade Direct E-Biz India Private Limited
Brand Name: Trade Direct India
CIN: U74999GJ2021PTC120803
GST Registration: Available upon request

Registered Office Address:
49, Dipanjali Society
Palanpur Road
Surat – 395009
Gujarat, India

Contact Information:
Email: tdebizindia@gmail.com
Phone: +91 8000572477
Website: https://tdebizindia.in

2. Agreement to Terms

Binding Agreement

By accessing or using our Website in any way, including browsing products, creating an account, placing orders, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Modifications to Terms

We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website with a new “Last Updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

Additional Terms

Certain features or services may have additional terms and conditions. By using such features or services, you also agree to those additional terms.

3. Eligibility & Age Requirements

Age Requirement

You must be at least 18 years of age to use our Website and purchase products. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.

If you are under 18, you may use our Website only with the involvement and consent of a parent or legal guardian.

Geographic Restrictions

Our products and services are primarily offered to customers in India. We reserve the right to refuse service to anyone in any geographic region or jurisdiction at our sole discretion.

Legal Capacity

You represent that you have the legal right and authority to enter into this agreement and to use our Website in accordance with these Terms.

4. Account Registration & Security

Creating an Account

You may browse our Website without creating an account, but certain features (such as order tracking, wishlists, and faster checkout) require account registration.

When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent activity
Abusive behavior toward our staff or other customers
Any activity we deem harmful to our business or other users

You may terminate your account at any time by contacting us at tdebizindia@gmail.com.

5. Products & Services

Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However:

Product colors may vary slightly due to monitor settings
Specifications are provided by manufacturers and may be subject to change
We do not guarantee that product descriptions are error-free, complete, or current
Product availability is subject to change without notice

Product Availability

All products are subject to availability. We reserve the right to:

Limit quantities of any product
Discontinue any product at any time
Refuse service to anyone for any reason
Impose limits on certain orders (such as orders placed by dealers or resellers)

If a product becomes unavailable after you place an order, we will notify you and offer a refund or suitable alternative.

Product Categories

We offer products in the following categories:

Networking devices (switches, routers, access points)
Fiber optic equipment and SFP modules
PoE switches and network accessories
Surveillance and security equipment
Audio products
Network cables and patch cords
Networking racks and cabinets

Authenticity Guarantee

All products sold on our Website are genuine and sourced from authorized manufacturers or distributors. We do not sell counterfeit or fake products.

6. Pricing & Payment

Pricing

All prices displayed on our Website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to:

Change prices at any time without prior notice
Correct pricing errors on our Website
Cancel orders placed with incorrect pricing

Price Protection: If you’ve already placed an order and the price changes afterward, you will be charged the price displayed at the time you placed your order (provided the order is accepted).

Payment Methods

We accept the following payment methods:

Credit Cards (Visa, Mastercard, RuPay)
Debit Cards
UPI (PhonePe, Google Pay, Paytm, etc.)
Net Banking
Digital Wallets
Cash on Delivery (COD) – Available for select locations
Payment Gateways: Razorpay, PayPal, CCAvenue

Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store complete credit card details on our servers.

Payment Authorization

By providing payment information, you:

Represent that you are authorized to use the payment method
Authorize us to charge the full amount of your order
Agree to pay all charges incurred on your account

Failed Payments

If payment authorization fails, we may cancel your order and notify you. We are not responsible for any issues arising from failed payment transactions.

GST & Taxes

Prices include GST (Goods and Services Tax) as applicable. GST invoices will be provided for all orders. If you require a GST invoice under your company name, please provide your GSTIN during checkout.

7. Order Process & Acceptance

Placing an Order

When you place an order on our Website:

Add products to your cart
Proceed to checkout
Provide billing and shipping information
Select payment method
Review your order
Confirm and submit your order

Order Confirmation

An order confirmation email does NOT constitute our acceptance of your order. It merely confirms that we have received your order.

Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including:

Product unavailability
Pricing errors
Suspected fraudulent activity
Inability to verify payment
Orders that exceed purchase limits
Geographic restrictions

Order acceptance occurs when we ship the product or send a shipping confirmation email.

Order Modifications & Cancellations

Before Shipment:
You may cancel or modify your order by contacting us immediately at tdebizindia@gmail.com or +91 8000572477. We will accommodate your request if the order has not yet been processed or shipped.

After Shipment:
Once shipped, orders cannot be cancelled. You may refuse delivery or return the product according to our Returns Policy.

Our Right to Cancel:
We may cancel any order at any time due to:

Product unavailability
Pricing errors
Suspected fraud
Force majeure events

If we cancel your order, we will notify you and issue a full refund.

8. Shipping & Delivery

Shipping Policy

Complete shipping details are available in our Shipping Policy.

Key Points:

We ship across India
Shipping costs calculated at checkout
Estimated delivery times are not guaranteed
Free shipping on orders above ₹1000 (as applicable)

Delivery Partners

We use trusted shipping partners including DTDC, FedEx, DHL, BlueDart, and India Post.

Risk of Loss

The risk of loss and title for products pass to you upon delivery to the carrier.

Delivery Issues

If you experience delivery issues, please contact us immediately at tdebizindia@gmail.com or +91 8000572477. We will work with our shipping partners to resolve the issue.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

Incorrect address provided by you
Recipient unavailable for multiple delivery attempts
Refusal to accept delivery

You may be responsible for return shipping costs and may forfeit free shipping benefits.

9. Returns, Refunds & Exchanges

Please refer to our detailed Refund & Returns Policy for comprehensive information.

Summary:

14-day return window from delivery
Products must be unused and in original packaging
Return authorization (RMA) required
Refunds processed within 5-15 business days
Customer responsible for return shipping (unless product is defective/wrong)

10. Warranties & Disclaimers

Manufacturer Warranties

Products sold on our Website may come with manufacturer warranties. Warranty terms and duration vary by product and manufacturer. We will assist you with warranty claims but do not provide warranties ourselves.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our Website and products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of content
Uninterrupted or error-free operation

We do not warrant that:

Our Website will be available at all times or free from errors
Defects will be corrected
The Website is free from viruses or harmful components
Product descriptions are accurate, complete, reliable, or current
Products will meet your specific requirements

Product Suitability

It is your responsibility to ensure that the products you purchase are suitable for your intended use. We recommend consulting product specifications and contacting us if you have compatibility questions.

Technical Support

While we provide technical guidance and support, we do not guarantee that our advice will resolve all technical issues. For complex issues, you may need to contact the product manufacturer.

11. Intellectual Property Rights

Our Intellectual Property

All content on our Website, including but not limited to:

Text, graphics, logos, images
Product descriptions and photographs
Software, code, and design
Trademarks, service marks, and trade names
Videos and multimedia content

is the property of Trade Direct India or our licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Trademarks

“Trade Direct India”, “TDI”, our logo, and other marks displayed on our Website are our registered or unregistered trademarks. You may not use these marks without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes only. You may not:

Reproduce, duplicate, copy, or resell any part of our Website
Use our content for commercial purposes without authorization
Modify, create derivative works, or reverse engineer our Website
Remove copyright or proprietary notices

User-Generated Content

If you submit reviews, comments, or other content to our Website:

You grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content
You represent that you own the content or have the right to grant this license
You agree not to submit content that is unlawful, defamatory, or infringes on others’ rights

12. User Conduct & Prohibited Uses

Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You agree NOT to:

Illegal Activities:

Violate any local, state, national, or international law
Engage in fraudulent transactions
Use stolen payment information
Impersonate any person or entity

Harmful Activities:

Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our Website or servers
Use automated systems (bots, scrapers) without permission

Abusive Activities:

Harass, abuse, or harm other users or our staff
Post defamatory, obscene, or offensive content
Spam or send unsolicited communications
Manipulate reviews or ratings

Commercial Misuse:

Resell products as an unauthorized dealer
Use our content without permission
Frame or mirror our Website without authorization
Engage in price manipulation or arbitrage

Violation Consequences:
If you engage in prohibited activities, we may:

Suspend or terminate your account
Cancel your orders
Report illegal activities to authorities
Take legal action

13. Third-Party Links & Services

Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Trade Direct India.

We are not responsible for:

Content on third-party websites
Privacy practices of third parties
Products or services offered by third parties
Any damages arising from your use of third-party sites

Third-Party Services

We use third-party services for:

Payment processing (Razorpay, PayPal)
Shipping and logistics (DTDC, FedEx, DHL)
Analytics (Google Analytics)
Marketing and advertising

Your interactions with these services are governed by their respective terms and privacy policies.

Recommendation

We encourage you to review the terms and privacy policies of any third-party websites or services before using them.

14. Limitation of Liability

Disclaimer of Damages

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

Trade Direct India, its directors, employees, affiliates, or partners shall NOT be liable for:

Direct Damages:

Loss of profits or revenue
Loss of business or opportunities
Loss of data or information

Indirect Damages:

Incidental damages
Consequential damages
Special damages
Punitive damages

Arising From:

Use or inability to use our Website
Unauthorized access to your account
Errors or omissions in content
Product defects or failures
Delays or interruptions in service
Third-party conduct or content

Maximum Liability

Our total liability for any claim arising from your use of our Website or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.

Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such cases, our liability will be limited to the extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Trade Direct India, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

Your violation of these Terms
Your violation of any law or third-party rights
Your use or misuse of our Website or products
Your submission of content to our Website
Your fraudulent or illegal activities
Any claim that your use of products caused injury or damage

This indemnification obligation will survive termination of these Terms.

16. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, fires, natural disasters)
War, terrorism, riots, civil unrest
Government actions, laws, regulations
Strikes, labor disputes
Pandemic or epidemic
Failure of suppliers or subcontractors
Internet or telecommunications failures
Power outages

During force majeure events, our obligations will be suspended for the duration of the event.

17. Dispute Resolution & Governing Law

Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction

Exclusive Jurisdiction:
Any disputes arising out of or relating to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

By using our Website, you consent to the exclusive jurisdiction and venue of these courts.

Dispute Resolution Process

Before filing any legal action, we encourage you to contact us at tdebizindia@gmail.com to resolve the dispute amicably.

Step 1: Informal Resolution
Contact our customer service team to discuss the issue. Most disputes can be resolved quickly through communication.

Step 2: Formal Complaint
If informal resolution fails, submit a formal written complaint detailing the issue and desired resolution.

Step 3: Mediation (Optional)
We may suggest mediation as a cost-effective alternative to litigation.

Step 4: Legal Action
If all else fails, disputes will be resolved through the courts of Surat, Gujarat, India.

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under Indian law, including the Consumer Protection Act, 2019.

18. Changes to Terms

Right to Modify

We reserve the right to update, modify, or change these Terms at any time for reasons including:

Changes in law or regulations
Business operational changes
Improvements to our services
Security or technical updates

Notification of Changes

Minor Changes:
For minor changes, we will update the “Last Updated” date at the top of this page.

Material Changes:
For significant changes that materially affect your rights, we will:

Notify you via email (if you have an account)
Display a prominent notice on our Website
Provide at least 15 days’ notice before changes take effect

Acceptance of Changes

Your continued use of our Website after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Website.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

That provision will be deemed modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision will be severed from these Terms
The remaining provisions will continue in full force and effect

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, and Shipping Policy, constitute the entire agreement between you and Trade Direct India regarding your use of our Website and purchase of products.

These Terms supersede any prior agreements, communications, or understandings (whether oral or written) between you and us.

Additional Provisions

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party without your consent.

Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Survival

Provisions that by their nature should survive termination (including warranty disclaimers, limitations of liability, indemnification, and dispute resolution) will survive the termination of these Terms.

Compliance with Indian Laws

Consumer Protection Act, 2019

We comply with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

As a consumer, you have the right to:

Receive accurate product information
Return defective products
Fair business practices
File complaints with consumer forums

Information Technology Act, 2000

We comply with the Information Technology Act, 2000 and related rules regarding:

Electronic transactions
Data protection
Cybersecurity
Electronic records

E-Commerce Regulations

We adhere to e-commerce regulations including:

Display of complete seller information
Clear pricing and return policies
Secure payment mechanisms
Grievance redressal mechanisms

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Trade Direct E-Biz India Private Limited

📧 Email: tdebizindia@gmail.com
📞 Phone: +91 8000572477
🕒 Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

📍 Address:
49, Dipanjali Society
Palanpur Road
Surat – 395009
Gujarat, India

Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

Related Policies

For additional information, please review our other policies:

Privacy Policy – How we collect and use your personal data
Refund & Returns Policy – Return eligibility and refund process
Shipping Policy – Shipping methods, costs, and delivery times

Acknowledgment

BY USING OUR WEBSITE, PLACING AN ORDER, OR ACCESSING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.

If you do not agree to these Terms, you must immediately discontinue use of our Website and services.

Thank you for choosing Trade Direct India!

We’re committed to providing you with quality products, excellent service, and a secure shopping experience.

Last Updated: January 10, 2026
Effective Date: January 10, 2026

Trade Direct E-Biz India Private Limited
CIN: U74999GJ2021PTC120803