Refund and Returns Policy

Your Satisfaction is Our Priority

At Trade Direct India, we stand behind the quality of our networking devices, surveillance equipment, and audio products. We want you to shop with confidence, knowing that if something isn’t right, we’re here to make it right.

Quick Policy Overview

Return Window: 14 days from delivery
Refund Processing: 5-14 business days
Cancellation: Free before shipment
Support Email: tdebizindia@gmail.com
Support Phone: +91 8000572477

Order Cancellation Policy

Can I Cancel My Order?

Yes, you can cancel your order free of charge if it hasn’t been processed or shipped yet.

How to Cancel:

Contact us immediately at tdebizindia@gmail.com or Whatsapp +91 8000572477
Provide your order number and registered email address
Our team will confirm the cancellation within 24 hours
Full refund will be initiated to your original payment method

Important: Once your order has been shipped and is out for delivery, it cannot be cancelled. However, you can refuse delivery or return the product after receiving it according to our returns policy.

Returns Policy for Networking & Electronic Products

What Can Be Returned?

We accept returns on most products sold on tdebizindia.in, including:

Networking devices (switches, routers, access points)
Fiber optic cables and SFP modules
PoE switches and network accessories
Surveillance cameras and security equipment
Audio products and accessories
Networking racks and cabinets

Return Eligibility Criteria

To be eligible for a return, your item must meet these conditions:

Product Condition:

Unused and in original condition
Original packaging intact and undamaged
All accessories, manuals, and warranty cards included
All original tags and labels attached
No physical damage, scratches, or signs of installation

Time Frame:

Return request must be initiated within 14 days of delivery
Product must be shipped back within 7 days of RMA approval

Items That Cannot Be Returned

For quality, safety, and hygiene reasons, the following items are not eligible for returns:

Gift cards and vouchers
Downloadable software and digital products
Products marked as “Final Sale” or “Non-Returnable”
Custom-configured or specially ordered items
Products with broken seals (where applicable)
Installation services already rendered

How to Return a Product – Step by Step

Step 1: Request Return Authorization

Contact our customer service team to initiate a return:

Email: tdebizindia@gmail.com
Phone: +91 8000572477
Include: Order number, product name, and reason for return

Step 2: Receive RMA Number

Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 24-48 hours. This number is essential for processing your return.

Important: Returns sent without an RMA number cannot be accepted and will be sent back to you.

Step 3: Pack the Product Securely

Use the original packaging whenever possible
Include all accessories, manuals, and components
Write the RMA number clearly on the outside of the package
Pack securely to prevent damage during transit

Step 4: Ship the Return

You are responsible for return shipping costs (unless the return is due to our error)
We recommend using a trackable shipping service
Keep your shipping receipt for tracking purposes
Products damaged during return shipping may not qualify for full refund

Step 5: Refund Processing

Once we receive and inspect your return, we will:

Send you an email confirmation
Process your refund within 2-3 business days
Refund to your original payment method

Refund Processing & Timeline

When Will I Receive My Refund?

Inspection: 1-2 business days after we receive your return
Processing: 2-3 business days after approval
Bank Credit: 5-14 business days (depending on your bank/card issuer)

Refund Method

Refunds are processed to your original payment method:

Credit/Debit Card:

Amount credited back to the same card
May take 5-10 business days to reflect
Processing time depends on your card issuer

UPI/Net Banking:

Refund to the same account used for payment
Usually reflects within 3-7 business days

Cash on Delivery (COD):

Refund via bank transfer
You’ll need to provide bank account details
Processing takes 7-15 business days

Partial Refunds

In some cases, partial refunds may be issued:

Products returned with missing accessories or components
Products with minor damage not reported initially
Products returned after the 14-day window (at our discretion)

Exchanges & Replacements

Product Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product:

Return the original product following our returns process
Receive your refund
Place a new order for the desired product

This ensures faster processing and gives you flexibility to choose any product from our catalog.

Replacement for Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, we’ll make it right immediately.

What to Do:

Inspect immediately upon delivery
Take clear photos of the product, packaging, and any damage
Contact us within 48 hours at tdebizindia@gmail.com
Provide: Order number, product photos, and description of the issue

We Will:

Arrange free pickup of the defective product
Send a replacement immediately (subject to stock availability)
Provide a full refund if replacement is not possible
Cover all return and replacement shipping costs

Manufacturing Defects:

Covered under our return policy for 14 days
After 14 days, manufacturer warranty applies
We’ll assist you with warranty claims

Warranty Information

What’s Covered Under Warranty?

All products sold by Trade Direct India come with manufacturer warranty:

Duration varies by product (check product page for details)
Covers manufacturing defects and component failures
Does not cover physical damage, misuse, or unauthorized repairs

How to Claim Warranty

For warranty claims after the 14-day return window:

Contact us with your order number and issue description
We’ll assess whether it’s a warranty-eligible issue
If approved, we’ll facilitate the warranty claim with the manufacturer
Repair or replacement as per manufacturer’s warranty terms

Shipping Costs for Returns

Who Pays for Return Shipping?

Customer Pays:

Change of mind or preference
Ordered wrong product
No longer needed
Size/compatibility issues (non-technical)

Trade Direct India Pays:

Wrong item delivered
Damaged or defective product
Missing components or accessories
Product not as described

Special Situations & FAQs

What if the product was damaged during delivery?

Contact us within 48 hours with photos of the damage. We’ll arrange immediate replacement or full refund at no cost to you, including return shipping.

Can I return a product if I opened the packaging?

Yes, as long as the product itself is unused and in original condition with all accessories intact.

What if I lost the original packaging?

While original packaging is preferred, you can still return the product if securely packed to prevent damage during return shipping. However, if the product is damaged due to improper packaging, the refund may be affected.

Do you offer international returns?

Currently, we only process returns for orders delivered within India. International orders are handled on a case-by-case basis.

What happens if my return is rejected?

If your return doesn’t meet our eligibility criteria, we’ll contact you with the reason and return the product to you. You’ll be responsible for any additional shipping costs.

Contact Us for Return Support

We’re here to help make your return experience smooth and hassle-free.

Customer Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Email: tdebizindia@gmail.com
Phone: +91 8000572477
WhatsApp: Join our channel for updates

Address:
Tradedirect ebiz India Pvt. Ltd.
49, Dipanjali Society, Palanpur Road
Surat – 395009, Gujarat, India

Our Commitment to You

At Trade Direct India, customer satisfaction is our top priority. We’re committed to:

✓ Transparent and fair return policies
✓ Quick response to return requests
✓ Hassle-free refund processing
✓ Quality products backed by warranty
✓ Responsive customer support

Shop with confidence knowing we’ve got your back!

Last Updated: January 2026

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Need Help? We’re Here for You

If you have any questions about our refund and returns policy, please don’t hesitate to reach out. Our customer support team is ready to assist you with any concerns or queries.Start your return: Email us at tdebizindia@gmail.com with your order number.