Shipping Policy

Fast & Reliable Delivery Across India

At Trade Direct India, we understand that timely delivery is crucial for your business and personal needs. We’re committed to getting your networking equipment, surveillance systems, and audio products to you quickly and safely.

Last Updated: January 10, 2026

Quick Shipping Overview

✓ Free Shipping: On all orders above ₹1000
✓ India-Wide Delivery: We ship across all serviceable pin codes
✓ Surat Same-Day Delivery: Available for local customers
✓ Order Tracking: Real-time tracking for all orders
✓ Trusted Partners: DTDC, FedEx, DHL, BlueDart, India Post
✓ Processing Time: 1-3 business days
✓ Delivery Time: 3-7 business days (varies by location)

Table of Contents

Processing Time
Shipping Methods & Delivery Times
Shipping Rates & Free Shipping
Service Coverage Areas
Same-Day Delivery (Surat)
Shipping Partners
Order Tracking
Delivery Process
Address Requirements
Packaging & Handling
Shipping Restrictions
Delivery Issues & Solutions
Holiday Shipping
Bulk & Corporate Orders
International Shipping
Contact Us

1. Processing Time

Order Processing

Processing Time: 1-3 business days

Your order goes through several steps before shipping:

Day 1: Order Verification & Payment Confirmation

We verify your order details and payment
Inventory availability is checked
Order is prepared for packaging

Day 1-2: Packaging & Quality Check

Products are carefully packaged
Quality inspection performed
Shipping label generated

Day 2-3: Handover to Courier

Package handed over to shipping partner
Tracking number generated
Shipping confirmation email sent

When Processing Starts

Processing begins on the next business day after:

Payment is successfully confirmed
Order details are verified
Product is in stock

Cut-off Time: Orders placed before 2:00 PM IST are processed the same day. Orders after 2:00 PM are processed the next business day.

Processing Delays

Processing may take longer during:

Festival seasons (Diwali, Holi, etc.)
Sale periods and promotional events
National holidays
High order volumes

We’ll notify you if your order experiences any processing delays.

2. Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs and budget.

Standard Shipping (Most Popular)

Delivery Time: 5-7 business days
Cost: Based on order value and location
Best For: Regular orders, non-urgent deliveries

Coverage:

All major cities and towns
Most tier 2 and tier 3 cities
Rural areas with courier connectivity

Express Shipping (Fast Delivery)

Delivery Time: 2-3 business days
Cost: Additional charges apply
Best For: Urgent requirements, business needs

Coverage:

Metro cities and state capitals
Major business hubs
Selected tier 2 cities

Availability: Not available for all pin codes. Check at checkout.

Same-Day Delivery (Surat Only)

Delivery Time: Same day (4-8 hours)
Cost: Variable (In-Drive/Porter charges)
Best For: Emergency requirements, local customers

See detailed Same-Day Delivery section below.

Economy Shipping

Delivery Time: 7-10 business days
Cost: Lower rates
Best For: Non-urgent bulk orders, cost-conscious buyers

Availability: Selected routes only

3. Shipping Rates & Free Shipping

Free Shipping Offer

Enjoy FREE SHIPPING on all orders above ₹1000!

Applicable to:

All products across our website
All serviceable locations in India
Standard shipping method
No maximum order value limit

Not Applicable to:

Express shipping (additional charges apply)
Same-day delivery (In-Drive/Porter charges apply)
Special handling requirements
Remote or difficult-to-reach areas (may have surcharges)

Shipping Cost Calculation

For orders below ₹1000, shipping costs are calculated based on:

Weight-Based Pricing:

0-0.5 kg: ₹50-₹80
0.5-1 kg: ₹80-₹120
1-2 kg: ₹120-₹180
2-5 kg: ₹180-₹300
Above 5 kg: Custom quote

Zone-Based Pricing:

Local (within Surat): ₹40-₹60
Within Gujarat: ₹60-₹100
Metro Cities: ₹80-₹150
Rest of India: ₹100-₹200
Remote Areas: ₹150-₹300

Final shipping costs are displayed at checkout before payment.

Express Shipping Charges

Additional ₹100-₹300 over standard shipping, depending on location and weight.

4. Service Coverage Areas

We ship to all serviceable pin codes across India through our trusted courier partners.

Delivery Zones & Timeline

Zone 1 – Surat & Nearby (1-2 days)

Surat city and surrounding areas
Same-day delivery available
Fastest delivery times

Zone 2 – Gujarat (2-3 days)

Ahmedabad, Vadodara, Rajkot
Gandhinagar, Bhavnagar, Jamnagar
Other Gujarat cities

Zone 3 – Metro Cities (3-5 days)

Mumbai, Delhi, Bangalore, Hyderabad
Chennai, Kolkata, Pune, Ahmedabad

Zone 4 – State Capitals & Major Cities (4-6 days)

Jaipur, Lucknow, Indore, Nagpur
Bhopal, Chandigarh, Kochi, Visakhapatnam
Other major cities

Zone 5 – Tier 2 & 3 Cities (5-7 days)

District headquarters
Mid-sized towns
Developing urban areas

Zone 6 – Rural & Remote Areas (7-10 days)

Villages and remote locations
Hill stations (weather dependent)
Areas with limited courier connectivity

Pin Code Verification

Check if we deliver to your area:

Enter your pin code at checkout
Estimated delivery time will be displayed
If your pin code is not serviceable, we’ll notify you immediately

Currently Not Serviceable:

International addresses (coming soon)
P.O. Box addresses
Military APO/FPO addresses
Certain restricted or remote areas

5. Same-Day Delivery (Surat City)

Local Delivery for Surat Customers

We’re proud to offer same-day delivery for our customers in Surat!

Coverage Area: Surat municipal corporation limits and nearby areas

Delivery Partners: In-Drive, Porter, Dunzo

How It Works:

Step 1: Place your order before 2:00 PM

Order must be confirmed and payment completed
Product must be in stock

Step 2: Order Confirmation

We verify your order and location
Confirm same-day delivery availability
Provide estimated delivery time window

Step 3: Dispatch & Delivery

Your order is packed and ready
Delivery partner picks up from our location
You receive real-time tracking link

Step 4: Receive Your Order

Delivery within 4-8 hours
Direct handover at your doorstep
Payment to delivery partner (for delivery charges)

Same-Day Delivery Charges

Delivery Fee: ₹40 – ₹150 (varies by distance and delivery partner)

Payment: Delivery charges are paid directly to the delivery partner (In-Drive/Porter) via cash or their app.

Note: Product cost is paid to Trade Direct India through our website. Only delivery charges are paid to the delivery partner.

Same-Day Delivery Eligibility

Available For:

Orders within Surat city limits (15 km radius from our office)
Orders placed before 2:00 PM on business days
In-stock products only

Not Available On:

Sundays and public holidays
Orders placed after 2:00 PM (will be delivered next day)
Bulk orders (above 20 kg) – contact us for arrangements
Remote areas outside city limits

Business Hours for Same-Day Delivery

Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Note: Order before 2:00 PM for same-day delivery guarantee.

6. Shipping Partners

We work with India’s most trusted courier and logistics companies to ensure safe and timely delivery.

Our Courier Partners

DTDC (Desk to Desk Courier)

Pan-India coverage
Good for metro and tier 2 cities
Reliable tracking

FedEx

Express shipping specialist
International capabilities
Premium service

DHL

International courier expertise
Fast delivery for express shipments
Enterprise-grade service

BlueDart

Extensive India network
Time-definite delivery options
Corporate preferred

India Post / Speed Post

Maximum geographic coverage
Reaches remote areas
Government-backed reliability

Regional Couriers

For specific areas and routes
Better connectivity in certain regions
Cost-effective for local deliveries

Partner Selection

The shipping partner is automatically selected based on:

Your delivery location
Shipping method chosen
Product weight and dimensions
Fastest available option
Cost efficiency

You’ll be notified of the courier partner when your order ships.

7. Order Tracking

Track Your Order Every Step of the Way

Tracking Information Provided:

Shipping confirmation email with tracking number
Courier partner name and contact
Estimated delivery date
Real-time tracking link

How to Track Your Order

Method 1: Track via Email Link

Check your shipping confirmation email
Click on the tracking link
View real-time status on courier website

Method 2: Track on Our Website

Visit Order Tracking Page
Enter your order number and email
View current status and location

Method 3: Track via Courier Website

Visit the courier partner’s website
Enter your tracking/AWB number
View detailed tracking history

Method 4: Contact Us

Email: tdebizindia@gmail.com
Phone: +91 8000572477
We’ll provide current status

Tracking Updates You’ll Receive

Order Confirmed: Payment successful, order received
Processing: Order being prepared for shipment
Packed: Order packed and ready for pickup
Picked Up: Courier partner has collected the package
In Transit: Package is on the way to your location
Out for Delivery: Package is with delivery agent in your area
Delivered: Package successfully delivered

Tracking Delay or Issues

If your tracking shows no updates for 48+ hours:

Contact us immediately
We’ll investigate with the courier partner
Provide you with an update within 24 hours

8. Delivery Process

What to Expect During Delivery

Delivery Attempts:

Courier will make 2-3 delivery attempts
You’ll receive calls/SMS before delivery
Keep phone accessible during delivery window

Delivery Notification:

Call from delivery agent 30-60 minutes before arrival
SMS with delivery agent contact
Email notification upon successful delivery

At the Time of Delivery:

Step 1: Identity Verification

Delivery agent will verify your identity
Have a valid ID ready (Aadhaar, PAN, Driving License)
Confirm order number

Step 2: Package Inspection

Check for visible external damage
Verify package seals are intact
Ensure correct number of packages

Step 3: Accept Delivery

Sign delivery receipt or provide OTP
Acknowledge receipt on delivery app
Keep delivery receipt for records

Step 4: Unpack & Inspect (Recommended)

Open package in presence of delivery agent (optional)
Check product condition
Verify all items and accessories included
If damaged, refuse delivery or note it on receipt

Signature Requirements

Signature Required For:

All orders above ₹5,000
Electronic and technical equipment
Corporate/business orders

No Signature Required:

Small value items (below ₹1,000)
Where courier accepts OTP delivery

Missed Delivery

If you miss a delivery attempt:

First Attempt: Delivery agent will try the next business day
Second Attempt: Another attempt within 24-48 hours
Third Attempt: Final attempt, after which package returns to us

To Reschedule Delivery:

Contact the courier partner using tracking number
Speak to delivery agent directly
Or call us at +91 8000572477

If Package Returns:

We’ll contact you about reshipment
You may need to pay return shipping charges
Or request a refund (minus return charges)

9. Address Requirements

Providing Accurate Address

To ensure successful delivery, please provide:

Complete Address Must Include:

Full name of recipient
House/Flat/Office number
Building/Society/Apartment name
Street name and area/locality
City and district
State
Pin code (6 digits)
Contact number (10 digits)
Alternate contact number (recommended)

Landmark: Add a nearby landmark for easier location (mall, temple, hospital, etc.)

Incomplete or Incorrect Address

If the address is incomplete or incorrect:

Delivery may be delayed
Package may be returned to us
You may need to pay reshipment charges

Address Verification

We verify all addresses before shipping:

Check for completeness
Verify pin code serviceability
Confirm contact numbers are reachable

If we find issues:

We’ll contact you via email/phone
Request updated information
Hold shipment until resolved

Changing Delivery Address

Before Shipment:

Contact us immediately at tdebizindia@gmail.com or +91 8000572477
We’ll update the address if order hasn’t shipped

After Shipment:

Contact the courier partner directly with tracking number
Address change may not be possible
Or refuse delivery and we’ll reship to new address (charges may apply)

Business vs. Residential Address

Residential Address:

Delivery during business hours (10 AM – 6 PM)
May require recipient to be home
Delivery agent will call before arrival

Business/Office Address:

Delivery during office hours (10 AM – 6 PM)
Reception/security can accept delivery
Provide office name and recipient name clearly

10. Packaging & Handling

How We Pack Your Orders

We take great care in packaging your products to ensure they arrive safely.

Our Packaging Process:

Step 1: Product Protection

Original manufacturer packaging retained
Bubble wrap for fragile items
Anti-static bags for electronic components

Step 2: Secure Boxing

Appropriate size corrugated boxes
Multiple layers for high-value items
Cushioning materials (bubble wrap, foam, air pillows)

Step 3: Sealing & Labeling

Strong packing tape
Trade Direct India branded seals
“Fragile” or “Handle with Care” stickers where needed
Shipping label with tracking number

Step 4: Quality Check

Box integrity verified
Weight verified
Final inspection before handover

Special Packaging

Fragile Items:

Extra cushioning and padding
“Fragile – Handle with Care” labels
Double boxing for high-value items

Surveillance Cameras:

Original packaging + outer box
Foam inserts to prevent movement
Moisture-proof wrapping if needed

Networking Equipment:

Anti-static packaging
Secure mounting to prevent damage
Original accessories packed separately

Bulk Orders:

Palletized for heavy items
Multiple packages properly labeled (1 of 3, 2 of 3, etc.)
Itemized packing list included

Eco-Friendly Packaging

We’re committed to sustainable practices:

Recyclable cardboard boxes
Minimal plastic use
Reusable packaging materials where possible
Biodegradable cushioning materials

Please recycle packaging materials responsibly.

11. Shipping Restrictions

Items We Cannot Ship

For safety and legal reasons, certain items cannot be shipped:

Prohibited Items:

Counterfeit or pirated products
Illegal or banned items
Hazardous materials (flammable, explosive)
Perishable goods
Live plants or animals
Weapons or ammunition

Restricted Items (Special Permission Required):

High-value items (above ₹1,00,000) – contact us
Bulk lithium batteries
Items requiring special licenses

Geographic Restrictions

Currently Not Shipping To:

International addresses (outside India)
P.O. Box addresses
Military APO/FPO addresses
Islands (Andaman, Nicobar, Lakshadweep) – on request
Certain restricted or conflict zones

Remote Area Surcharges:

Hill stations and remote areas may have additional charges
Extended delivery times in difficult terrain
Weather-dependent delivery

Weight & Size Limits

Standard Shipments:

Maximum weight: 30 kg per package
Maximum dimensions: 120 cm (length + width + height)

Oversized/Overweight Items:

Contact us for custom shipping quote
Special arrangements may be required
Additional handling charges may apply

12. Delivery Issues & Solutions

Common Delivery Issues & How We Resolve Them

Issue 1: Delayed Delivery

Possible Causes:

Weather conditions
High delivery volumes
Courier partner delays
Address verification issues

Solution:

Check tracking for updates
Contact us if delayed beyond estimated date
We’ll coordinate with courier partner
Provide regular updates

Issue 2: Damaged Package

What to Do:

Inspect package before accepting delivery
Take photos of damage
Note damage on delivery receipt
Contact us immediately at tdebizindia@gmail.com

We Will:

Arrange replacement or refund
File claim with courier partner
No additional cost to you

Issue 3: Wrong Item Delivered

Steps:

Don’t open the product (if possible)
Take photos of wrong item
Contact us within 24 hours

We Will:

Arrange free pickup of wrong item
Ship correct item immediately
Cover all shipping costs

Issue 4: Package Lost in Transit

If tracking shows no movement for 5+ days:

Contact us immediately
We’ll investigate with courier
File missing package claim
Reship or refund within 7 days

Issue 5: Undelivered (Recipient Unavailable)

If you can’t be available:

Call courier partner to reschedule
Authorize someone else to receive (with your ID copy)
Arrange pickup from courier office
Contact us for assistance

Issue 6: Refused/Returned Package

If you refuse delivery:

Package returns to us
Return shipping charges may apply (₹100-₹300)
Refund processed minus return charges

To Avoid:

Verify order details before placing
Check specifications and compatibility
Contact us if unsure about product

Reporting Delivery Issues

Contact Us Immediately:

📧 Email: tdebizindia@gmail.com
📞 Phone: +91 8000572477
🕒 Hours: Monday-Saturday, 10:00 AM – 7:00 PM IST

Information to Provide:

Order number
Tracking number
Description of issue
Photos (if applicable)
Contact details

Response Time: We respond to shipping issues within 4-12 hours during business days.

13. Holiday Shipping

Festival & Holiday Season

During major festivals and holidays:

Extended processing times (3-5 days)
Longer delivery times (7-10 days)
Limited same-day delivery availability
Courier partner schedule changes

Major Holidays Affected:

Diwali period (October/November)
Holi (March)
Christmas & New Year (December-January)
National holidays (Republic Day, Independence Day, Gandhi Jayanti)
Regional festivals

We’ll notify you of:

Adjusted timelines
Processing delays
Any service limitations

Sunday & Holiday Deliveries

Regular Sundays: No deliveries (except metro cities with Sunday courier service)

National Holidays: No processing or delivery

Business Days: Monday to Saturday (excluding public holidays)

Order During Holidays

Plan Ahead:

Order at least 7-10 days in advance during peak seasons
Check estimated delivery dates at checkout
Consider urgent orders before holidays

14. Bulk & Corporate Orders

Special Shipping for Business Customers

Benefits for Bulk Orders:

Negotiated shipping rates
Priority processing
Dedicated logistics support
Flexible delivery scheduling
Direct coordination with your team

Bulk Order Shipping

For orders with:

Multiple items (20+ units)
Heavy equipment (50+ kg)
Multiple delivery locations
Specific delivery requirements

Contact Us For:

Custom shipping quotes
Delivery scheduling
Special packaging requirements
Installation coordination

Corporate Account Benefits

Register as corporate customer to get:

Fixed shipping rates
Monthly invoicing
Dedicated account manager
Flexible delivery windows
Priority support

To Register: Email tdebizindia@gmail.com with:

Company name and GST number
Business requirements
Expected order volume

15. International Shipping

Coming Soon

We’re working on expanding our services to international customers.

Currently: We ship only within India

Future Plans:

Shipping to neighboring countries (Nepal, Bangladesh, Bhutan)
Global shipping through DHL/FedEx
International payment options

Interested in International Shipping? Email us at tdebizindia@gmail.com with your requirements. We’ll notify you when international shipping becomes available.

16. Contact Us

Need Help with Shipping?

We’re here to assist you with any shipping-related questions or concerns.

Customer Support:

📧 Email: tdebizindia@gmail.com
📞 Phone: +91 8000572477
💬 WhatsApp: Join Our Channel

Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed (Email support available)

Response Time:

Phone: Immediate during business hours
Email: Within 4-6 hours
Weekend emails: Responded on next business day

📍 Office Address:
Tradedirect ebiz India Pvt. Ltd.
49, Dipanjali Society
Palanpur Road
Surat – 395009
Gujarat, India

Frequently Asked Questions (FAQ)

How can I track my order?

You’ll receive a tracking number via email once your order ships. Use this number to track on the courier’s website or our Order Tracking Page.

What if I’m not home during delivery?

The courier will attempt delivery 2-3 times. You can also reschedule with the courier partner or authorize someone else to receive on your behalf.

Can I change my delivery address after ordering?

Before shipment, contact us immediately. After shipment, contact the courier partner directly – though address changes may not always be possible.

Do you ship to my pin code?

Enter your pin code at checkout to verify serviceability. If not serviceable, we’ll notify you immediately.

What happens if my package is damaged?

Inspect the package before accepting. If damaged, take photos and contact us within 24 hours. We’ll arrange replacement or refund.

How much does shipping cost?

Orders above ₹1000 get FREE SHIPPING. For orders below ₹1000, costs are calculated at checkout based on weight and location.

When will my order be delivered?

Delivery times vary by location:

Surat: 1-2 days (same-day available)
Gujarat: 2-3 days
Metro cities: 3-5 days
Other areas: 5-7 days

Check estimated delivery date at checkout.

Can I get same-day delivery?

Yes, if you’re in Surat city limits and order before 2:00 PM on business days.

Related Policies

For more information, please review:

Refund & Returns Policy – Return process and timelines
Terms & Conditions – Complete terms of service
Privacy Policy – How we protect your data
Contact Us – All contact methods

Our Shipping Commitment

At Trade Direct India, we’re committed to:

✓ Timely Delivery: Meeting estimated delivery dates
✓ Safe Packaging: Protecting products during transit
✓ Real-Time Tracking: Keeping you informed every step
✓ Responsive Support: Resolving issues quickly
✓ Trusted Partners: Working with reliable couriers
✓ Customer Satisfaction: Ensuring happy deliveries

Shop with confidence knowing your order is in good hands!

Thank you for choosing Trade Direct India for your networking, surveillance, and audio equipment needs.

Questions about shipping? Contact us anytime at tdebizindia@gmail.com or +91 8000572477

Last Updated: January 10, 2026Trade Direct E-Biz India Private Limited
Surat, Gujarat, India
CIN: U74999GJ2021PTC120803