Privacy Policy

Your Privacy Matters to Us

At Trade Direct E-Biz India Private Limited (operating as “Trade Direct India”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website tdebizindia.in or make a purchase from us.

Effective Date: January 10, 2026
Last Updated: January 10, 2026

Quick Overview

We want to be transparent about how we handle your data. Here’s a quick summary:

We collect only necessary information to process your orders and improve your experience
We never sell your personal data to third parties
We use industry-standard security measures to protect your information
You have full control over your data and can request deletion anytime
We comply with Indian data protection laws including DPDPA 2023

Who We Are

Legal Entity: Tradedirect Ebiz India Private Limited
Brand Name: Trade Direct India [TDI]
Website: https://tdebizindia.in
CIN: U74999GJ2021PTC120803
Registered Office: 49, Dipanjali Society, Palanpur Road, Surat – 395009, Gujarat, India
Contact Email: tdebizindia@gmail.com
Contact Phone: +91 8000572477

Information We Collect

We collect different types of information to provide and improve our services to you.

1. Personal Information You Provide

When you interact with our website or make a purchase, you voluntarily provide us with:

Account Information:

Full name
Email address
Phone number
Username and password (encrypted)
Date of birth (optional)

Order and Billing Information:

Billing address
Shipping address
Purchase history
Order preferences

Payment Information:

Payment method details are processed securely through third-party payment gateways
We do NOT store complete credit/debit card numbers, CVV, or card expiry dates on our servers
We may store the last 4 digits of your card for reference purposes only

Communication Information:

Customer support inquiries and correspondence
Product reviews and ratings
Feedback and survey responses
WhatsApp messages (if you contact us via WhatsApp)

Business Information (for B2B customers):

Company name and GST number
Business address
Authorized representative details

2. Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device and Browser Information:

IP address and approximate location
Browser type and version
Operating system
Device identifiers
Screen resolution and device type (mobile/desktop/tablet)

Usage Data:

Pages you visit and time spent on each page
Products viewed and search queries
Click patterns and navigation paths
Referral source (how you found our website)
Date and time of visits

3. Information from Third Parties

We may receive information about you from:

Payment Processors: Transaction confirmation and payment status (Razorpay, PayPal, etc.)
Shipping Partners: Delivery status and tracking information (DTDC, FedEx, DHL, etc.)
Social Media: If you interact with our social media pages
Analytics Providers: Aggregated website usage statistics

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

Process and complete your orders
Send order confirmations and updates
Arrange shipping and delivery
Handle returns, refunds, and exchanges
Issue invoices and receipts
Process payments securely

Customer Service and Support

Respond to your inquiries and support requests
Resolve disputes and troubleshoot issues
Provide product information and recommendations
Handle warranty claims

Communication and Marketing

Send transactional emails (order updates, shipping notifications)
Send promotional emails about new products and offers (only if you opt-in)
Send SMS updates for order tracking (with your consent)
WhatsApp notifications for special deals (if you join our channel)
Newsletter subscriptions (with explicit consent)

Website Improvement and Personalization

Analyze website usage and user behavior
Improve website functionality and user experience
Personalize product recommendations
A/B testing for website optimization
Display relevant content based on your interests

Legal and Security Purposes

Prevent fraud and unauthorized transactions
Detect and prevent security threats
Comply with legal obligations and regulations
Enforce our Terms and Conditions
Protect our rights and property
Respond to legal requests from authorities

Business Operations

Maintain business records and accounting
Internal audits and quality assurance
Business analytics and reporting
Inventory management based on demand patterns

Legal Basis for Processing (DPDPA Compliance)

Under the Digital Personal Data Protection Act, 2023, we process your data based on:

Consent: When you provide explicit consent for marketing communications
Contract: To fulfill our contractual obligations when you place an order
Legitimate Interest: For fraud prevention, website improvement, and business operations
Legal Obligation: To comply with tax, accounting, and other legal requirements

How We Share Your Information

We respect your privacy and share your information only when necessary to provide our services.

Service Providers We Work With

Shipping and Logistics Partners:

DTDC, FedEx, DHL, BlueDart, India Post
We share delivery address and contact details for shipment delivery
Tracking information is shared to keep you updated

Payment Processors:

Razorpay, PayPal, CCAvenue, PhonePe
Transaction details are shared for secure payment processing
These providers have their own privacy policies and security standards

Technology and Platform Providers:

Website hosting services (to keep our site running)
Email service providers (for sending order confirmations and newsletters)
Analytics tools (Google Analytics for understanding website traffic)
Customer support tools (for managing inquiries)
SMS gateway providers (for order notifications)

Marketing and Advertising Partners:

Google Ads, Facebook Ads (for retargeting campaigns)
Only anonymized or aggregated data is shared
You can opt-out of personalized advertising

Professional Advisors:

Lawyers, accountants, and consultants (when necessary for business operations)
Under confidentiality obligations

When Legal Requirements Demand

We may disclose your information if required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms and Conditions
Protect against fraud or security threats
Protect the rights, property, or safety of Trade Direct India, our customers, or others

Business Transfers

If Trade Direct India is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before such a transfer.

We Never:

Sell your personal data to third parties
Share your data for others’ marketing without your consent
Rent or lease customer lists

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

Types of Cookies We Use

Essential Cookies (Always Active):

Shopping cart functionality
User authentication and account access
Security and fraud prevention
Website performance and stability

Analytics Cookies:

Google Analytics (to understand how visitors use our site)
Traffic sources and page performance
User behavior patterns

Marketing Cookies:

Retargeting ads on Google and Facebook
Conversion tracking for advertising campaigns
Personalized content based on your interests

Preference Cookies:

Language preferences
Currency settings
Display preferences (grid/list view)

Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

Note: Disabling essential cookies may affect website functionality, such as keeping items in your cart.

Your Privacy Rights

You have complete control over your personal data. Here are your rights:

Right to Access

Request a copy of all personal data we hold about you. We’ll provide it in a commonly used electronic format within 30 days.

Right to Correction

Request correction of inaccurate or incomplete information. You can update most information directly in your account settings.

Right to Deletion (Right to be Forgotten)

Request deletion of your personal data. We’ll delete it unless we need to retain it for legal or legitimate business reasons (like completing an ongoing order or maintaining records for tax purposes).

Right to Data Portability

Request your data in a structured, machine-readable format to transfer to another service provider.

Right to Withdraw Consent

Withdraw your consent for marketing communications or data processing at any time. This won’t affect previous processing based on consent.

Right to Object

Object to processing of your data for marketing purposes or based on legitimate interests.

Right to Restrict Processing

Request that we limit how we use your data in certain circumstances.

How to Exercise Your Rights

Email Us: tdebizindia@gmail.com with subject line “Privacy Rights Request”
Call Us: +91 8000572477
Write to Us: Data Protection Officer, Trade Direct India, 49, Dipanjali Society, Palanpur Road, Surat – 395009, Gujarat

We’ll respond to your request within 30 days. If we need more time, we’ll inform you.

Data Security Measures

We take data security seriously and implement multiple layers of protection:

Technical Security Measures

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
Secure Payment Gateway: PCI-DSS compliant payment processors
Firewall Protection: Advanced firewalls to prevent unauthorized access
Regular Security Audits: Periodic vulnerability assessments and penetration testing
Secure Server Infrastructure: Industry-standard data centers with physical security
Data Backup: Regular encrypted backups to prevent data loss

Organizational Security Measures

Access Controls: Limited access to personal data on a need-to-know basis
Employee Training: Regular security awareness training for all staff
Confidentiality Agreements: All employees sign NDAs
Secure Password Policies: Strong password requirements and two-factor authentication for internal systems
Incident Response Plan: Procedures for handling data breaches

Your Role in Security

You can help protect your account by:

Using a strong, unique password
Not sharing your login credentials
Logging out after using shared devices
Keeping your contact information updated
Reporting suspicious activity immediately

In Case of Data Breach: If a breach occurs that affects your data, we’ll notify you within 72 hours as required by law, along with steps you can take to protect yourself.

Data Retention Policy

We retain your personal data only as long as necessary for the purposes outlined in this policy.

Active Accounts: Data retained while your account is active
Order History: Retained for 7 years (as required by Indian tax and accounting laws)
Marketing Data: Deleted within 30 days after you unsubscribe
Support Tickets: Retained for 3 years for quality assurance
Inactive Accounts: After 3 years of inactivity, we may delete or anonymize your data after notifying you

You can request deletion of your account and data at any time, subject to legal retention requirements.

Children’s Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records.

Third-Party Links and Services

Our website may contain links to third-party websites, products, or services that are not operated by us.

Please Note:

We are not responsible for the privacy practices of third-party websites
Third-party sites have their own privacy policies
We encourage you to read their privacy policies before providing any information
Clicking on third-party links is at your own risk

Third-party services on our site include:

Payment gateways (Razorpay, PayPal)
Social media plugins (Facebook, Instagram, WhatsApp)
Google Analytics
Advertising networks

International Data Transfers

Currently, we primarily serve customers within India, and your data is stored on servers located in India.

If we transfer data outside India in the future:

We’ll ensure adequate safeguards are in place
We’ll comply with DPDPA requirements for cross-border data transfers
We’ll inform you of such transfers and the protections in place

Marketing Communications

Email Marketing

We send promotional emails only to customers who have:

Made a purchase from us, OR
Explicitly opted in to receive marketing communications

Our marketing emails include:

New product launches and updates
Special offers and discounts
Flash sales and seasonal promotions
Product recommendations based on your interests

How to Unsubscribe

You can opt-out of marketing emails at any time by:

Clicking the “Unsubscribe” link at the bottom of any marketing email
Logging into your account and updating email preferences
Contacting us at tdebizindia@gmail.com
Calling us at +91 8000572477

Note: Even if you unsubscribe from marketing emails, you’ll still receive transactional emails about your orders (confirmations, shipping updates, etc.).

SMS and WhatsApp

We send order-related SMS updates only. For promotional messages via SMS or WhatsApp, we’ll obtain your explicit consent first.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

We’ll update the “Last Updated” date at the top
Significant changes will be notified via email or website banner
Continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us – Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:

Data Protection Officer:
Trade Direct E-Biz India Private Limited
Email: tdebizindia@gmail.com
Phone: +91 8000572477

Mailing Address:
Data Protection Officer
Trade Direct India
49, Dipanjali Society, Palanpur Road
Surat – 395009, Gujarat, India

Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Response Time: We aim to respond to all privacy-related inquiries within 48 hours on business days.

Your Consent

By using our website, creating an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

If you do not agree with this policy, please do not use our website or services.

Grievance Redressal

If you have any grievances regarding the processing of your personal data, you may contact our Grievance Officer:

Name: [To be appointed as per DPDPA requirements]
Email: tdebizindia@gmail.com
Phone: +91 8000572477

We will acknowledge your grievance within 24 hours and resolve it within 30 days.

Related Policies

For more information about how we operate, please review our other policies:

Compliance and Certifications

Trade Direct India is committed to compliance with:

✓ Digital Personal Data Protection Act (DPDPA) 2023 – India
✓ Information Technology Act, 2000
✓ PCI-DSS Standards (through payment processors)
✓ ISO 27001 Security Standards (in progress)

Thank you for trusting Trade Direct India with your personal information. Your privacy and security are our top priorities.

For any questions or concerns, we’re always here to help at tdebizindia@gmail.com or +91 8000572477